Life as a Spectator Sport

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Saturday, February 14, 2009

Sneaky, sneaky

Every year I buy the newest version of Microsoft's Streets and Trips, a mapping package that lets me enter the addresses I need to visit, and prints nicely formatted maps. I started out using Mapquest, but Streets and Trips lets me easily display multiple addresses on a single map, and also allows a "portrait" printout that fits better with the way I arrange my trip paperwork.

I've thought that the last version had fewer addresses in it than previous ones, but I couldn't actually find an older copy of it to compare. It just seemed to me that in some of the cities I visit frequently, I was having trouble finding locations that had displayed correctly in previous years.

So yesterday I bought the 2009 version, and yep, it's losing data. It can no longer find my own address, which has been in the database since the 2007 version. Why on earth they would drop information from their database is a mystery, but worse, searches that used to take a second or less now make you wait 15 to 30 seconds. When I'm looking up one address after another, that can really add up. I had a sneaking suspicion that I knew what was causing the pause, so I yanked my internet cable. Sure enough, the next address I searched for popped up a box saying there was no internet connection. Streets and Trips is doing something on the net whenever you enter an address. Is it reporting back to Microsoft on where you're searching? Reporting back to some government-sponsored data collection company? Reporting to Homeland Security? Probably only Microsoft, and if I make a stink about it, they'll probably tell me it's a way for them to determine when a user couldn't find a desired address, so they can add it to the database. No thanks, just keep the ones that were already in there, and I'll be happy.

I'm going to dump it and reinstall an older version. And then I'm going to write a very unhappy email to Microsoft.

UPDATE: After some additional digging, I realize that the reason the software is looking for an internet connection is that it's trying to do a "live search" for the requested address. But I disabled that function and it still takes more than 15 seconds to find most addresses (the ones it can find at all). Microsoft still gets a dissatisfied user letter.

UPDATE AGAIN: I've been made aware that Microsoft doesn't actually control the addresses. They acquire their data from a company called Navteq, recently acquired by Nokia. The product still stinks.

The only good thing about it is that you can download a 60-day trial version. My strong advice is to not buy the full version until you've tried it.
posted by Liz @ 6:26 PM     |


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