Life as a Spectator Sport

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Friday, April 27, 2007

Heart---er, computer failure

I stopped in Richmond yesterday and hauled out the laptop so I could borrow an internet signal and see whether I had any more work before heading home. Before anyone informs me that this is illegal, let me say that I have asked for and received permission from the owner of this hotel to use their internet signal any time I need to. Since I stay there several times a month and have racked up thousands of points in their membership system, that wasn't really too big a favor to ask.

In fact, if I'm in another area and need to find a signal, I simply walk into the lobby of the nearest hotel, explain that I'm traveling on business and ask politely whether I could use their wireless signal briefly. I've never been refused.

At any rate, instead of my nice Windows screen, I got a message that a file was missing or corrupt. I snarled under my breath, stuck the laptop back into the knitting bag and drove home, irritated but not panicked. After all, I had a copy of the operating system, didn't I? I would just start up the computer with the Windows Setup CD in the drive and everything would be fine.

Nope, not fine. Toshiba, bless their greedy corporate hearts, didn't provide me with a copy of the operating system, just a "Restore" CD with the system drivers on it, and a way to reset the laptop to its original state (meaning that the hard disk would be formatted and you'd lose everything on it). I'm informed that this is SOP nowadays. Since this laptop is the only commercially built computer I've used in twenty years, I didn't know that. Every computer I built and sold had a copy of the Windows operating system supplied with it.

Not only that, but in twenty years of building and selling computers, how many complete system failures have I had with a computer I built up? NONE. NOT. ONE. That's why I was so slow to buy a laptop.

So the next step was to call my son, who does have several copies of Windows. "Stop in the next time you're near," he said. I was at his house within 24 hours. He turned on the laptop, got the same message I'd gotten, and restarted it so it could boot from the Windows Setup CD he put in the drive. Instead of the standard Windows startup, however, it went right on into its normal Windows splash screen and then to my wallpaper and desktop. In other words, whatever had been wrong all the other twenty times I started it up went away. We looked at each other, and Greg asked, "Do you want me to back up your files to my network?" Yup, I sure did.

Four or five hours later, Clarence and I were back on the road with the apparently self-healing laptop, a couple of DVD's with all my files on them, and a six hour long drive home. I had to stop a couple of times to nap, and we staggered in about four in the morning.

I already had reasonably recent backups of the essential files, but there would have been at least some data to re-enter, and some knitting and fiber sites I've bookmarked that I might never have found again. So here I sit with my external hard drive plugged in dutifully making a mirror of the laptop's drive.

I do love computers, but there are times, Mr. Spock, when I would happily go back to stone knives and bear skins.
posted by Liz @ 6:47 PM     |


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