Life as a Spectator Sport

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Tuesday, February 07, 2006

I'm pissed as hell

I've been up to my ears in work, and some professional writing assignments for a change, and haven't even been able to read anyone's blog, much less post to my own. But something happened last week that I'm still sputtering about.

I should have realized that the new Medicare prescription program would be fertile ground for scams. It didn't occur to me to warn Clarence, who turns 65 this year, not to commit to anything without my being present. Clarence is not entirely senile, but he isn't far from it these days, an easy target for someone who sounds sincere.

Last Friday, while I was out of town working, someone from an insurance company in Greensboro called the house and, according to Clarence, told him that because he would be 65 this year, he would no longer have prescription drug coverage through his health insurance program and would have to get his medications through Medicare.

This call raises a lot of issues. First, where did this insurance company get Clarence's name, his birthdate, his telephone number and the fact that he is covered by health insurance? They might have been guessing on the last one, but the combination of name, age and phone number means that those pieces of information are together in some database. His name and phone number are in the directory, and if he had a driver's license, his name and birthdate could be acquired from DMV records, Virginia being one of those states that sells its DMV records. But he hasn't had a license in nine or ten years. The other most likely source is his credit record. My understanding is that credit records were supposed to be used only for the purpose of deciding whether or not to extend credit to an applicant, or to make a credit offer. I'll have to find out, because this has really ticked me off.

I found out about the call only when Clarence asked me to make sure the kitchen table was cleaned off before "the man" arrived. He said this as I was about to go out the door to work up around Charlottesville for the day.

"What man?" I asked. The one, he told me, who was coming to take care of his prescription insurance.

"You have prescription coverage already," I reminded him. "What the heck is this all about?"

He said he told the salesman that he had a prescription plan, but the man said that even if it continued past Clarence's 65th birthday, it would only pay a percentage of the cost, whereas his plan would pay 100% of the cost (for only $90.00 a month, that is). Clarence pays a truly nominal amount for a three-month supply of any drug his doctor prescribes. Some of the generic drugs he takes are so cheap that we ccould buy them without any insurance at all and still pay less than the prescription plan's charge for 90 days. But even if we bought them all on the prescription plan, the cost would be less than the $90 a month this salesman wanted Clarence to sign up for.

The salesman used the typical array of high pressure scare tactics, telling Clarence that he only had "one more appointment slot left" in our area, and that if Clarence didn't sign up now, the price would be probably go up later. When he had his wits about him, Clarence would have recognized this for what it is, but after three strokes, he isn't working on all thrusters any more.

I didn't work all the math out until I was driving down the road later in the day. When Clarence told me about this, my main concern was to make sure this jerk couldn't talk Clarence into signing anything. I called OPM, the federal agency through which Clarence's pension is handled, and was reassured by them that he has lifetime insurance coverage, and that he will not have to resort to Medicare when he turns 65. Then I printed up a little sign to stick on the door, saying "Sorry, we couldn't be home today, please call my cell phone to reschedule." Then I called the phone company and had our number changed, and made non-published.

That ensures that no one who has Clarence's number from some external source will be able to call him. Unfortunately, it does nothing for computer generated calls that just go through a list of numbers. The phone rang twice this morning with sales calls for insurance, on the new number.

When I called Shelley to give her the new phone number, she mentioned that the number of scams directed at senior citizens is roughly three times the percentage they represent of the overall population. Looks like Medicare part D is likely to contribute to that number. I'm not knocking the Medicare plan for that reason--it has plenty of innate problems having nothing to do with sales scams. Just pissed that on top of everything else I have to deal with, now I've got to worry about what Clarence might have been talked into signing in my absence.

I haven't mentioned which company called him because I haven't had an opportunity to talk to them yet. I won't badmouth them until I hear their side of it. But unless they've got a damn good reason for having told a confused stroke victim that he was going to lose his drug coverage, I'm not going to just plaster their name all over this blog, I'm also going to complain to the North Carolina SEC.
posted by Liz @ 9:03 PM     |


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